Terms and conditions
1. INTRODUCTION:
By creating an account on the Website, or by visiting and/or using any page on pin-up.world managed by Carletta N.V., the user agrees to:
- The User Agreement terms and conditions;
- The Betting Rules;
- The Privacy Policy;
- Any terms of bonuses, advertising, and special offers promoted on the Website.
All terms and conditions listed above are hereinafter collectively referred to as the Terms. Users are advised to read them carefully before accepting the Terms. The user should refrain from opening an account and/or using the Website if they do not agree to the Terms or do not intend to comply with them. Any use of any part of the Website will signify the user’s acceptance of the Terms.
GENERAL TERMS AND CONDITIONS.
2. PARTIES
2.1. The Website is operated by Carletta N.V., a company registered in Cyprus under company registration number HE 142346, acting as a payment agent. Its registered address is Dr. Henri Fergusonweg 1, Curaçao.
2.2. Carletta N.V. is licensed (Curacao License OGL/2024/580/0570) and regulated by Antillephone N.V. Carletta N.V. has a business address at Dr. Henri Fergusonweg 1, Curaçao; its registration number is 142346; its mailing address is Chuchubiweg 17, Willemstad, Curaçao.
2.3. Wherever pronouns “we,” “ours,” “us,” and the term “the Company” are used in these Terms, they refer to the aforementioned party with which the Client enters into an agreement.
2.4. Wherever pronouns “you,” “yours,” “your,” and the terms “the Client” and “user” are used in these Terms, they refer to the party that accepts the Company’s terms and conditions and enters into an agreement with the Company.
2.5. By registering on the Pin-Up website, the Client confirms that they are not a resident of the following countries: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Lithuania, Latvia, Great Britain, United States of America, Netherlands, Spain, Italy, Canada, Curacao, France, Denmark, Cyprus, Aruba, Bonaire, Sint Maarten, Sint Eustatius, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Georgia, Moldova, Greece.
2.5.1. The Client confirms that, at the time of using the online services provided by the Company and agreeing to these Terms:
(a) they do not have a physical residence in any of the countries listed in clause 2.5;
(b) they comply with the laws of their country of citizenship and/or residence regarding the permissibility of using services provided on the Company’s website;
(c) they are acting on their own behalf;
(d) they have no limitations to their legal capacity;
(e) they have not been classified or diagnosed as a compulsive or pathological gambler.
2.5.2. Additionally, customers from Armenia are prohibited from using the Sports section on the website. Any bets placed by residents of Armenia may be annulled (settled with odds of 1/1) if the website administration determines that such bets were made.
3. CHANGES TO THE TERMS.
3.1. For a variety of reasons, including commercial, legal, and those related to customer services, the Company reserves the right to amend, edit, or modify any of the Terms.
3.2. Updated Terms and their effective dates are published on the Company’s website. By posting an updated version of the Terms on the Website, the Company notifies the Client of any amendments, additions, or changes. Changes take effect immediately upon publication on the Website.
3.3. It is the Client’s responsibility to review the current Terms regularly and monitor for updates.
3.4. The Company reserves the right to alter the Website’s operation, including software or services, without prior notice. However, the Company will notify users of such changes via the contact details provided in the Client’s account.
3.5. If the Client disagrees with any changes, they may discontinue use of the Website. Continued use of the Website by the Client after the effective date of the revised Terms constitutes acceptance of those changes.
4. LEGAL REQUIREMENTS.
4.1. Minors under the age of 18, or any other age deemed illegal for gambling by a specific jurisdiction, are strictly prohibited from using the Website services under any circumstances. Use of the Website services by an underage Client constitutes a breach of these Terms. If the Company suspects that a service is being accessed by an underage Client, the Company reserves the right to suspend the Client’s account and deny access to the Website services.
4.2. To ensure compliance with age restrictions, the Company may request a copy of the Client’s identity document to verify their age.
4.3. The Company does not guarantee that all Website services will align with the legal requirements of the Client’s jurisdiction. The Client assumes full responsibility for determining the legality of using the Website services under their local laws and regulations. If Internet gambling is prohibited in the Client’s jurisdiction, they are not permitted to use their payment card or engage in transactions on the Website.
4.4. By using the Website services, the Client affirms that such use complies with all applicable laws and regulations in their jurisdiction. The Company is not liable for any unauthorized or unlawful use of the Website by the Client.
4.5. The Client is solely responsible for paying any taxes, fees, or levies imposed on winnings obtained through the Website. The Client must declare such winnings and/or losses to relevant authorities if required by local tax or legislative frameworks.
4.6. The Client bears full responsibility for safeguarding their account credentials, including their login name and password.
4.7. The Client agrees to provide evidence of unauthorized access upon the Company’s request. The Client must promptly notify the Company of any unauthorized account access or security breaches.
4.8. The Company is not liable for losses incurred by the Client if their login and password details are used by another party.
5. OPENING AND ACCOUNT AND FINANCIAL TRANSACTIONS.
5.1. Account Registration
The user must open an account (hereinafter referred to as “the Account”) by providing their email address and mobile phone number, followed by selecting a password for system login to access the Website’s services. To gain full access to all Website functionalities during registration, the user must also submit personal information, including their full name, city, residential address, and date of birth.
5.2. Verification of Personal Information
The date of birth, first name, and last name provided during registration must reflect the user’s true and accurate personal details. The Company reserves the right to request a copy of an identity document and proof of legal capacity to confirm the user’s information for processing financial transactions. A user who successfully submits all required documentation becomes a “Verified Client,” and this process is termed “Account Verification.” Users may upload identity documents in their Personal Account under the “Profile” section. Document submission can occur at any time, including immediately after registration, before or after a withdrawal request. The Company may suspend the Account until the required information is provided or permanently delete the Account if the user refuses or fails to comply with such requests.
5.3. Accuracy of Information
By registering on the Website, the user confirms that all provided personal information is accurate and up-to-date. The user is obligated to promptly notify the Company of any changes to this information. Failure to comply may result in account restrictions, full closure, and the voiding of all transactions (including bonuses, winnings, bets, and associated payouts).
5.4. Single Account Policy
Only one Account per household, family, individual, or device is permitted. Accounts violating this rule will be flagged as “Duplicate Accounts.” The Company may immediately delete any Duplicate Accounts and, at its sole discretion:
- 5.4.1. Invalidate all transactions conducted via the Duplicate Account.
- 5.4.2. Refund deposits and bets made from the Duplicate Account, deducting withdrawn funds and applicable transaction fees.
- 5.4.3. Void winnings, refunds, or bonuses accrued through the Duplicate Account. The user agrees to return any withdrawn funds from the Duplicate Account upon the Company’s request.
5.5. Payment Limits
- 5.5.1. Minimum single payment amount: ₹ 300.
- 5.5.2. Withdrawal limits:
- Per day: ₹ 3,60,000
5.6. Verification Process
Account verification is typically conducted by the financial or security departments during weekdays (Monday to Friday). Exceptions apply when urgent verification is required to process a withdrawal request.
5.7. Additional Fees
The user’s issuing bank may impose additional fees for processing or transferring funds.
6. DEPOSITING AND WITHDRAWING FUNDS FROM YOUR ACCOUNT.
6.1. The Client may only deposit funds from an account registered in their name. The Company does not accept funds from third parties.
6.1.1. The Company reserves the right to nullify all winnings on the account and block it pending clarification of any questionable circumstances if a security check reveals that a deposit was made by a third party.
6.1.2. Any transfer fees incurred during a bank transfer to return funds to their legal owner must be covered by the recipient.
6.2. To process electronic transactions, including payments made by or to the Client, the Company reserves the right to engage third-party organizations.
6.3. The Company may block the Client’s account, cancel payments, and revoke winnings if fraudulent activity is detected, including the use of stolen credit cards, payment reversals, cancellations, or fund deposits intended for exchange between payment systems. The Company may also report such activity to relevant authorities.
6.4. The Company does not address unauthorized credit card transactions.
6.5. The Client acknowledges that their account is not a banking account and therefore lacks banking insurance, deposit insurance guarantees, or interest accrual.
6.6. The Client may request fund withdrawals once all payments to their account have been verified and comply with these Terms.
6.7. The Company may request identity documents from the Client prior to processing payments. Adhering to international KYC guidelines, the Company may require additional verification methods, such as a photo of the Client holding their ID or video identification.
6.8. Payouts are processed using the same method as deposits, in compliance with anti-money laundering regulations. If the original method is unavailable, the Company will offer an alternative.
6.9. At the time of withdrawal, the Client’s Bonus Balance must have no active bonuses, lottery tickets, or free spins. Failure to comply may result in cancellation of winnings or bonuses.
6.10. If the total bets placed by the Client are less than their total deposits at the time of withdrawal, the Company may withhold up to 20% of the requested amount. A 25% withholding applies to bank card withdrawals.
6.11. If the sum of bets placed after the latest deposit is lower than the deposit amount at withdrawal, the Company may withhold up to 20% of the requested funds. A 25% withholding applies to bank card withdrawals.
6.12. The Company reserves the right to review financial transactions for up to 24 hours before processing withdrawals. Delays due to payment systems may extend processing times beyond stated limits.
6.13. Instant Lottery Promo Rules:
The Client must check their lottery ticket in the User Account’s Lottery section to participate.
Prizes are determined upon ticket verification.
The Company may bar Clients from promotions, cancel winnings, or block accounts for abuse of terms.
Wagering requirements: 70x the bonus sum; maximum payout: 10x the bonus.
Non-cash prizes may be substituted with cash equivalents.
Prizes must be claimed within 60 days of winning; unclaimed prizes expire.
Lottery tickets expire 10 days after issuance.
Limits: 100 unchecked tickets per account, 10 tickets per day, ₹ 10 max bet per spin contributing to tickets.
Unchecked tickets are deleted upon withdrawal or transfer.
Only bets on slots contributing to wagering requirements qualify.6.14. Casino Bonuses:
Bonuses are stored in a separate bonus balance.
Real funds are used first; the bonus balance activates when the main balance falls below $0.5.
Bonuses and winnings are non-withdrawable until wagering requirements (70x) are met.
Wagering contributions apply only to video slots (excluding card games, roulette, etc.).
Max bet per spin contributing to wagering: ₹300.6.15. Sportsbook Bonuses:
Similar to casino bonuses, but wagering applies only to Live and Sports bets. Specific terms are detailed in Promotions.6.16. Bonus Abuse:
Guaranteed profit strategies or unfair wagering constitute abuse.
The Company may suspend, cancel, or revoke bonuses, block accounts, or deny promo access without explanation.
The Company is not liable for damages resulting from Client fraud.6.17. One-Click Deposits:
The Client consents to future 1-Click transactions (without 3DS authentication) after completing the first deposit with 3DS verification.
7. PROHIBITED ACTIONS ON THE WEBSITE.
7.1. Users are prohibited from engaging in any activities that may impair the Website’s performance, uploading volumes of information that could cause disruptions, or utilizing/distributing viruses or similar malware.
7.2. Deletion, distortion, or any unauthorized alteration of the Website’s data is prohibited.
7.3. Users agree not to employ hacking or similar methods to bypass Website security. In the event of a security breach, the Company reserves the right to immediately terminate access to Website services and block the User’s account. The Company may also report such incidents to relevant authorities.
7.4. Gaining unfair advantages (commonly referred to as cheating) is prohibited. This includes exploiting software errors, loopholes, malware, or automated tools such as “bots.”
7.5. Colluding or attempting to collude directly or indirectly with other users is strictly forbidden.
7.6. The Company will take reasonable measures to detect and prevent such activities and address involved users accordingly. The Company assumes no liability for losses or damages incurred by users due to fraudulent, collusive, or illegal activities, including cheating. Actions taken against violators remain at the Company’s sole discretion.
7.7. If suspicious activity is detected on a User’s account, the Company may suspend access to the Website and block the account without prior notice. No compensation or refunds for remaining account funds will be provided. The Company may also report such activity to authorities and expects the User’s full cooperation in investigations.
7.8. The Company is not liable for losses arising from IT or software issues caused by cyberattacks, viruses, or malware during the use of the Website or links posted on the Website.
7.9. Aggressive, derogatory, or offensive communication, including swearing or harassment toward Website employees or other users, is prohibited. The Administration may block or delete a Client’s account and withhold funds if these Terms are violated.
7.10. Clients must not use technical or software tools based on automated decision-making algorithms, including programs/scripts for automatic requests, bid automation, or “robot programs.” Accounts violating this rule may be blocked, and associated funds may be confiscated.
7.11. Submitting forged documents or documents belonging to others during account verification or administrative checks is prohibited and deemed fraudulent. Such actions will result in immediate termination of access and account blocking.
7.12. Transferring account ownership via gifting, exchange, or purchase is strictly prohibited. Accounts registered on the Website are for individual use only and cannot be shared.
8. AGREEMENT VALIDITY PERIOD
8.1. A user may terminate their account at any time by sending an email to [email protected].
8.2. The Company reserves the right to collect any amount owed by the user to the Company prior to closing the user’s account.
8.3. Neither party shall have any further obligations towards one another following the termination of the user’s account.
8.4. If the Company determines that the Terms have been breached, the Company reserves the right to delete the user’s account, including their password details or user name, without prior notification.
8.5. The Company reserves the right to block or suspend the user’s account without notice if the account remains inactive for six or more months. Any funds in the inactive account may also be written off at the company’s discretion.
9. LIABILITY LIMITATIONS.
9.1. The user acknowledges that the use of the Website services is entirely at their discretion and risk.
9.2. The Website operates in accordance with the Terms and Conditions outlined on the Website. To the fullest extent permitted by law, the Company disclaims all liabilities and does not provide any additional warranties regarding the Website services.
9.3. The Company shall not be held liable for any damages or losses incurred, including but not limited to: loss of income, data, reputation, prestige, or any other indirect or unforeseen losses.
9.4. The Company is not liable for the content of any third-party websites accessible through the Website.
10. BREACH OF TERMS.
10.1. The user is obligated to fully indemnify the Company against any expenses, costs, or fees (including legal fees) arising from a breach of these Terms.
10.2. In the event of a breach of these Terms, the Company reserves the right to take the following actions:
10.2.1. Issue a notification to the user regarding the breach, requiring immediate cessation of further violations;
10.2.2. Restrict or suspend the user’s access to Website services and/or temporarily disable their account;
10.2.3. Permanently block the user’s account, with or without prior notice;
10.2.4. Deduct any payments, winnings, or bonuses from the user’s account that were obtained through violations of these Terms.
10.3. If the user fails to comply with any provisions of these Terms, the Company reserves the right to permanently delete their account without possibility of recovery.
10.4. The Company may temporarily suspend the user’s account if the security department identifies signs of fraudulent activity or non-compliance with these Terms. An investigation will be conducted, typically lasting 7 to 30 business days (excluding weekends and holidays), though this timeframe may vary depending on the circumstances.
11. RIGHTS TO INTELLECTUAL PROPERTY.
11.1. The content of the website is protected by copyright. All materials available on the Website that may be downloaded or printed can be reproduced solely for non-commercial purposes and may only be stored on one personal computer.
11.2. Use of the Website does not grant the user any rights to intellectual property owned by the Company or any third party.
11.3. The use of any logos, trademarks, or other creative materials from the website is prohibited.
12. LODGING COMPLAINTS AND FEEDBACK.
12.1. The User must contact the support team to file a complaint regarding the Website’s operation.
12.2. The latter will be deemed conclusive and final if discrepancies arise between the data displayed on the User’s screen and the data stored on the Company’s server.
12.3. Claims concerning the results of sporting events involving bets are only accepted if supported by official documentation or a link to the event organizer’s website verifying the claim. Such claims must be submitted within 30 calendar days of the event’s conclusion.
12.4. The Company’s system transfer logs serve as the sole recognized evidence for all claims related to account fund transactions.
12.5. The Company’s administration reserves the authority to issue final decisions in scenarios not explicitly addressed by this agreement.
12.6. Upon receipt of the required email, any requests sent to the Company’s support address ([email protected] ) will be addressed within 48 hours (2 business days). The same timeframe applies to processing Client requests requiring administrative account adjustments.
13. DENIAL OF OBLIGATIONS.
13.1. This does not absolve the User from the obligation to comply with these obligations if the Company fails to enforce compliance with them against the User.
14. LEGISLATION AND JURISDICTION.
14.1. The User acknowledges the exclusive jurisdiction of the courts of the Republic of Cyprus to resolve any disputes (including claims for compensation and counterclaims) arising from these Terms. These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus.
14.2. Internet Gambling may be prohibited under the laws of the User’s jurisdiction of residence. In such cases, the User is prohibited by law from using their payment card to complete transactions on the Website.
14.3. The cardholder is responsible for understanding and complying with the laws regulating online gambling in their country of residence.
14.4. Minors are prohibited from using the Website.
15. DATA PROTECTION POLICY.
15.1. This policy contains clauses applicable to the Company’s website. The Company’s office is located at Spyrou Kyprianou 61, SK HOUSE, 4003 Limassol, Cyprus, operating under the license of Carletta N.V..
15.2. All visitors to the Website and/or persons using its features are subject to personal data collection (hereinafter referred to as “the Users” or “you”). The Company and the User are referred to as “the Party” when mentioned individually, and as “the Parties” when mentioned together.
15.3. This policy explains how the Company uses and protects personal data collected from Users of the Website.
15.4. The Company guarantees that Users’ personal data will be processed in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679) by ensuring the following:
- Processed lawfully, fairly, and transparently;
- Collected for specific, explicit, and legitimate purposes, and not further processed in a manner incompatible with those purposes (“purpose limitation”);
- Adequate, relevant, and limited to what is necessary for the stated purposes (“data minimization”);
- Accurate and, where necessary, kept up to date, with reasonable steps taken to correct or erase inaccurate data without delay (“accuracy”);
- Stored in a form permitting User identification only for as long as necessary for the purposes of processing (“storage limitation”);
- Processed securely to prevent unauthorized or unlawful processing, accidental loss, destruction, or damage, using appropriate technical and organizational measures (“integrity and confidentiality”).
15.5. The Company collects and processes the following personal data: first name, patronymic name, last name, residential address, contact information, valid email address, place of residence, login (username), and payment details. The Company may request a scanned copy of a passport or other identity document to verify the User’s identity. All personal information provided by the User must be valid and accurate. The User is solely responsible for the completeness, accuracy, and correctness of the data provided.
15.6. The Company uses personal data to assist in verifying User identity during registration, authenticate payments between the User and the Company, and provide services on the Website. Payment details (e.g., credit card number, cardholder name, expiration date) are used to facilitate transactions.
15.7. The Company uses personal data for the following purposes: maintaining User accounts and records; delivering services; communicating with Users regarding services; monitoring Website usage and service quality; responding to inquiries; analyzing User interest in services; improving service and Website quality; notifying Users of special offers or services; transferring winnings (where applicable); assessing User experience; collecting feedback via surveys; resolving disputes; applying fees (where justified); preventing prohibited or illegal activities; addressing Website issues; and ensuring compliance with the Company’s Terms & Conditions and policies.
15.8. The Company may disclose Users’ personal data to its subsidiaries, business partners, or third-party processors (regardless of location) for the purposes outlined in this policy. The Company ensures such entities adhere to this policy and GDPR guidelines.
15.9. Third-party processors may be engaged by the Company or its partners to process data under contractual agreements compliant with legal requirements. Personal data may also be disclosed to government, regulatory, or law enforcement authorities if required or permitted by law.
15.10. By registering on the Website, the Client consents to receive service-related and promotional SMS or email messages from the Company or third-party agents authorized by the Company. These messages may be sent to the mobile number or email address provided during registration or updated thereafter.